Toilet Paper Taskforce

With toilet paper supplies being low at the start of the COVID-19 pandemic, Stockland started a Toilet Paper Taskforce to source toilet paper for residents.

The group led by National Services and Care Manager, Natalie Burns, wanted to see what our teams could do to reach out and help our residents living in our retirement communities with some essentials, like toilet paper and other goodies.

Natalie shared: “It’s been a delight to see how much care and effort has gone into making sure the care packs were made special and unique at each village. The teams have put in so much work into this task and I would like to thank those who engaged their hearts and minds into really bringing this project to life.”

Working together with Coles, the initial working group organised free rolls of toilet paper to be delivered to our residents which was no easy feat.

Stockland’s retail team put the Toilet Paper Taskforce  in contact with Coles and also rounded up their spare bags from the shopping centres, while the logistics team worked with transport partners to help ship the toilet paper to primary sites around the country. Both Coles and the retail team helped transport goods to secondary locations so the village teams could collect them and take them back to the village to start creating their care packs.

The teams took it a step further and looked at what more could be added to the packs. Working with Stockland’s CARE Foundation team, Redkite puzzles and R U OK? Connection cards were organised.

The village teams engaged their local community to source additional goods including fresh fruit, biscuits, hand-baked goods, skin creams and chocolates. The packs varied at each village depending on what could be provided by local community organisations. An ‘Iso-aide’ document for the pack was also included with handy links to online activities that residents were able to access.

Michelle Steedman, Area Manager NSW/ACT said that Cardinal Freeman was abuzz when palettes of toilet paper started arriving with neighbours in the street taking photos and residents looking on from their balconies.

“The residents loved the packs and we have received so many notes, thank you cards and messages saying how thoughtful the teams have been and that they feel supported and cared for during such a difficult time.”

Over 9000 of these CARE packs have gone to Stockland residents.

Watch this video to see some more initiatives that have been developed to support residents wellbeing during this difficult time. Click here.